Technical Support Dashboard is a great tool to keep track of all the support and related activities in your company. It can be very helpful in both monitoring your support team’s performance and revealing issue patterns in customer requests for further use by product strategy and development officers. And when you already have data, all you need is to decide how to visualize it, preferably quickly, easily, and fully compatibly with your own corporate software.
Technical Support Dashboard: Composition
At the top of the visualization, we made a box with a UI for easy date/time range selection.
The first chart we actually see in this support dashboard is a line chart that displays the timeline of tickets. Each data point here is highlighted with a marker, so you can easily notice how many calls, emails, requests from you site, and online chats your team processed on one day or another. Here you can instantly switch the view to the stacked column chart, which can help you proceed from observing time-based trends to a more focus on the differences. Hovering over a data point triggers an appropriate tooltip to show up and provide additional information. The legend is also interactive: You can click the items to show or hide one series or another.
The second level of our technical support dashboard provides more insights into tickets. The donut chart on your left displays the share of overdue tickets in the total amount of tickets. The bar chart in the center allows you to reveal the most popular ticket subjects. And the donut chart on your right shows the composition of tickets by type of your customer they’ve come from.
The bottom section of this interactive JS dashboard represents staff-related data in a multi-series bar chart. Here you’ll be able to assess the performance of each of your technical support engineers by comparing their how many tickets they processed, opened, and escalated. Again, you can customize the view to focus on one specific ticket type or another by interacting with the chart’s legend.
Technical Support Dashboard: Development
If right now you need to develop an HTML technical support dashboard, consider taking this sample as your first draft and then modify and customize it the way you want. You can check it out live, in the interactive version, right here on AnyChart.com. And this support dashboard is waiting for your forks on GitHub, folks!
You are always welcome to use other interactive dashboard samples from the Business Solutions collection and chart galleries (e.g. see AnyChart’s gallery) for your own data visualization needs as well, when necessary. For example, we have HR Dashboard, Investment Portfolio Dashboard, CIO Dashboard, Sales Dashboard, Web Analytics Dashboard, and many other nice examples. This will help you keep the things even less time (and effort) consuming.
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